Dave Gaster on Systems Thinking
January 9, 2009 by Dave Briggs
Dave Gaster is a consultant working in local government and is an expert on systems thinking. He is also the man behind the world’s longest forum thread on performance management.
- You don’t solve problems using the thinking that created the problem in the first place (Einstein)
- Systems, processes and methods are the cause of problems, not people (Deming)
- Systems thinking - from customer perspective, works on whole system, end to end view, use and analyse data, scientific approach to change, involvement of everyone in the system, continuous improvement
- Check (or Study Act) - Plan - Do
- Workshops, training, and paper redesigns
- Flow charts
- Spaghetti charts - shows movements and effort
- Pareto analysis
- Cause and effect analysis
- Run charts
- Process control chart
- Joiner triangle: quality (voice of the customer) scientific approach (voice of the process) all one team (voice of the people)
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